What is your cancellation/refund policy?

The 1 ACT Driving Schools’ cancellation/refund policy is as follows:

If you have already started a class with us, you cannot get a refund for that class.

If you must take a risk reduction course and have taken your NEEDS assessment with us, paid in full, but wish to transfer to another school, as per DDS regulations, we are ONLY required to issue refunds if you are transferring to another school due to a course cancellation, program closure, or documented emergency, or because you have moved over 30 miles away from the location in which you have registered. We will refund you the course fee $260, and transfer your NEEDS assessment.

If WE cancel a defensive driving or driver’s education class, you are entitled to a refund if you would like to attend class at another school.

If you have paid for a defensive driving class and don’t show up on the scheduled date, REFUNDS WILL NOT BE ISSUED.

YOU MUST CANCEL/RESCHEDULE YOUR DEFENSIVE DRIVING CLASS AT LEAST 3 HOURS PRIOR TO YOUR CLASS. If you cancel less than 3 hours before your scheduled class time, REFUNDS WILL NOT BE ISSUED.

Refunds can be issued for driving lessons within 30 days of payment if you have not yet begun your driving lessonsIf you have not started your lessons and would like to request a refund within that 30 day period, we will issue a refund and deduct a 20% administration fee from the payment amount. Refunds will NOT be issued after the 30 day period ends. Once you have started taking your driving lessons, NO refunds will be issued, even with 30 days of the payment.

IF driving lessons are cancelled more than 48 hours in advance lessons can be rescheduled. Cancellations must be made more than 48 hours in advance. Cancellations made between 24-48 hours in advance will incur a late fee of $25. Cancellations made less than 24 hours in advance will be nonrefundable and cannot be rescheduled. Early termination of a lesson on behalf of a client will result in a loss of the remaining lesson time, and the session will not be refundable.

NO-SHOWS FOR DRIVING LESSONS ARE NONREFUNDABLE AND CANNOT BE RESCHEDULED. My instructors will wait outside of the pick up location for 20 minutes. Over that period of time, they will call, text, knock on the door/ring the doorbell, or do anything else in their power to reach you. If they have not heard from you after 20 minutes, they are allowed to leave and the lesson is counted as a no-show. That lesson cannot be rescheduled and the money is nonrefundable once the lesson is classified as such.

Driving lesson time cannot be used for road tests under any circumstance.

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